Privacy Policy

INTRODUCTION

This Privacy Policy explains how This Is Beauty collects, uses, stores and protects your personal information when you visit our salon, use our website or make a booking.

We respect your privacy and are committed to handling your personal information responsibly.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as your name, phone number, email address, appointment details and information you provide during consultations or treatment.

For certain treatments, we may also need information relevant to your health, skin, medications, allergies, previous treatments or other factors that may affect your suitability for a treatment.

We only collect information that is reasonably necessary to provide our services and manage your appointments.

HOW WE USE YOUR INFORMATION

We may use your information to:

• manage and confirm your appointments
• provide treatments safely and appropriately
• communicate with you about your appointments
• provide treatment advice and aftercare
• process payments and deposits
• respond to enquiries
• maintain client records
• improve our services and client experience
• send marketing communications where you have consented to receive them.

ONLINE BOOKINGS

Our online bookings are managed through our third-party booking provider, Timely.

When you make a booking, information provided through the booking system is handled in accordance with the booking provider's own privacy practices and policies.

A credit card may be securely captured at the time of booking where required to secure your appointment and manage our cancellation policy.

PAYMENTS

Payments may be processed through third-party payment providers. We do not store your full payment card details ourselves.

MARKETING & COMMUNICATIONS

From time to time, we may contact you with information about appointments, services, promotions or special offers.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in a marketing message.

PHOTOS & SOCIAL MEDIA

We may take photographs or videos of treatments and results for educational, promotional or social media purposes.

We will seek appropriate permission before using identifiable client images for marketing purposes.

WEBSITE & COOKIES

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use our website and improve your online experience.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

SHARING YOUR INFORMATION

We may use trusted third-party providers where necessary to operate our business, such as our online booking, payment, website and communication platforms.

We do not sell your personal information.

We will only disclose personal information where reasonably necessary to provide our services, operate our business, comply with legal obligations or where you have otherwise given permission.

KEEPING YOUR INFORMATION SECURE

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

ACCESSING OR UPDATING YOUR INFORMATION

You may contact us if you would like to request access to, or correction of, personal information we hold about you.

If you have any concerns about how your information has been handled, please contact us so we can address your concern.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

This Is Beauty
339 Station Street
Chelsea VIC 3196
0412 634 633
info@thisisbeauty.com.au

POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements. The updated version will be published on this page.

This Is Beauty