We understand that life happens and plans can change. We simply ask that you give us as much notice as possible if you need to cancel or reschedule your appointment.

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Cancellations & Rescheduling

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We require at least 48 hours' notice for cancellations and rescheduling.

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A credit card is securely captured at the time of booking to secure your appointment.

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Where sufficient notice is provided, your booking deposit may be transferred to a new appointment.

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Cancellations or rescheduling made with less than 48 hours' notice may result in your booking deposit being forfeited and/or a cancellation fee being charged.

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No Shows

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If you do not attend your appointment and do not provide notice, 100% of the scheduled treatment fee may be charged to the credit card held on file.

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Your card details are captured securely at the time of booking and may be charged in accordance with this cancellation policy.

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Repeated no-shows may result in a requirement to pay a deposit or the full treatment fee upfront for future appointments.

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Running Late

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If you're running late, please let us know as soon as possible.

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Arriving late may mean your treatment time needs to be shortened or, where necessary, your appointment may need to be rescheduled.

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We will always do our best to accommodate you, but we also need to respect the appointment times of our other clients.

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A Little Courtesy Goes a Long Way

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Our appointment times are reserved especially for you. Giving us adequate notice when plans change allows us to offer that appointment to another client.

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Thank you for understanding and for respecting our time — just as we respect yours.

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This Is Beauty